FREQUENTLY ASKED QUESTIONS
We posted some frequently asked questions here, and hope it can help you short your searching trip. You are also welcomed to contact our service teams by chatting on line or sent us E-mails.
Q: Are you Factory or Trader?
A: XingWei reflective is a manufacturer of reflective material such as reflective Sheeting, reflective fabric, photoluminescent sheeting. Yodean Import and Export Co., Ltd is fully subsidiary of XW reflective, focus on export sales. Please review our company information here.
Q: Where do you locate? Can I visit your factory?
A: Our factories are located in Lin An City and Huang Shan City, and our international trading office is located in Hang Zhou City China. If you are interested in paying a visit, please contact us for visit request, such as your target for visit, your prefer schedule etc. We will help you with your plan.
Q: How far is your factory to Shanghai/Guangzhou?
A: From Huangshan to Shanghai – 4-5 hours for Driving/Train
From Huangshan to Guangzhou – 6 hours for Flight/Train to Hangzhou, then 3 Hour to Huangshan by driving
Q: What exactly do you do?
A: We have our own factories and focus on reflective material, decorative material, the solar film for more than 17 years in China.
We serve as reflective material to several international sports brand. For shoes and garments. We could also provide professional suggestions and best solutions to your new development on the reflective issue.
Q: Why could we trust you as a quality supplier?
A: You can view certification we have here. Talk is cheap. We offer FREE samples that you can check quality by yourself, and we accept trial order. Our Aftersales make you can buy from us without worries. If you received bad quality goods or faulty goods, please take a photo of them and sent emails to us. We will reply within 24 hours to deal with the problem.
Q: What is your MOQ? Do you accept trial order?
A: Normally MOQ is 10 rolls, but we accept trial order. It’s better to contact our team and list your demands, then we can help you as we can.
Q: How much do you charge for sampling?
A: We could provide free sample for checking quality. You can request samples by chatting with us or sent Email to us.
Q: What’s your sample leading time?
A: Once we received your request and make agreements with the sample, it can be shipped out within 3-5 working days.
Q: Can I customize products? Will I get samples for my customized product?
A: Yes. We do OEM project, but customized product needs to reach the MOQ. It’s better to contact us for more information. If we make an agreement for customized things, you will absolutely get samples for it.
Q: Which payment method you accept?
A: For sample, freight, we accept Paypal, Western Union etc. For Bulk order, we accept T/T， L/C at sight. You can contact us for more payment method.
Q: When Can I receive my goods after ordering?
A: If we have enough stock for the goods, it will be shipped out within 3 working days. Otherwise, Leading time will be 7-10 days. It’s up to the season and your quantity.